Media Release

Scott Emergency Communications Center announces Melissa Ketcham as selection for SECC Director

June 12, 2024

Contact: SECC Board Chair Ken Beck 563-326-8749 [email protected]

Scott Emergency Communications Center (SECC) is pleased to announce Melissa Ketcham as the next SECC Director. The SECC Board formally approved the appointment during their Board meeting on June 12, 2024. It is anticipated that Ms. Ketcham will begin employment on July 1, 2024.

Originally from Lakewood, CO, Ms. Ketcham brings over a decade of experience in 911 communications and emergency response. Beginning on the frontlines as a 911 call taker in Denver, CO, Ms. Ketcham quickly advanced, serving in several leadership positions including Communications Supervisor for a consolidated dispatch center in Lakewood, CO. In 2022, Ms. Ketcham became Director at Tazewell County Consolidated Communications in central Illinois. She holds a bachelor’s degree in Global Business Management and a master’s certification in Human Resources.

Ms. Ketcham was selected from a national search conducted by Strategic Government Resources which yielded a field of 21 applicants. Following an in-depth review of application qualifications, three candidates were interviewed by two panels consisting of SECC Board members, community agency stakeholders, and SECC staff members. The SECC administrative team also had an opportunity to meet with Ms. Ketcham.

The SECC Board is excited to welcome Ms. Ketcham to the SECC team. Her experience, proven leadership abilities, and innovative thinking make her an outstanding addition to our center and will help drive SECC’s progress in the future. We look forward to her guidance and the positive impact she will bring to our community.

The opening was created when David Donovan retired in December 2023.

About SECC

Scott Emergency Communications Center is an Iowa 28E organization, formed collaboratively by the cities of Davenport and Bettendorf and Scott County, which now includes MEDIC EMS. SECC answers all 911 calls for the entirety of Scott County and dispatches for all police and fire agencies in the County.